Refund and Returns Policy
Maurm - Refund & Return Policy
At Maurm, customer satisfaction is our top priority. We strive to offer high-quality products, but we understand that there may be times when a return or refund is necessary. Please read our Refund & Return Policy below for the details on how to handle returns and exchanges.
Returns & Exchanges
Item must be unused and in original condition: The item should be in new, unworn condition with all tags and original packaging intact.Return period: You must return the item within 30 days from the date of purchase.Proof of purchase: You will need to provide the receipt or order confirmation as proof of purchase when making a return.
Non-Returnable Items
Some items are non-returnable and non-refundable due to hygiene or safety concerns. These include:
Used gloves or items showing signs of wear.
Personalized or custom products.
Items purchased during promotions or clearance sales.
How to Return or Exchange an Item
Contact Customer Support: Reach out to our customer support team at admin@maurm.com or use the live chat on our website. Provide your order number and details of the item(s) you wish to return or exchange.
Return Instructions: After contacting us, you will receive detailed instructions on how to proceed with the return or exchange.
Shipping the Return: Please securely pack the item and send it back to the address provided by our support team. You are responsible for return shipping costs unless the item is defective or damaged.
Exchange: If you are exchanging a product, we’ll ship the new item to you as soon as we receive the returned product.
Refunds
Once your returned item is received and inspected, we will process your refund. Refunds will be credited to the original payment method. Please note:
Refund Processing Time: Refunds are typically processed within 7-10 business days.Original Shipping Fees: Shipping fees are non-refundable, unless the return is due to a defective or incorrect item.Defective or Damaged Products
If you received a defective or damaged product, please contact us immediately. We will arrange a replacement or refund based on the issue.
To expedite the process, please include the following information:
Order number.Photos of the damaged or defective product.Description of the issue.Warranty Claims
If your product is covered under warranty (for defects in materials or workmanship), you can contact our customer service team to initiate a warranty claim. Warranty claims are subject to product terms and conditions.
How to Contact Us
For any questions or concerns about our Refund & Return Policy, please contact us:
Email: admin@maurm.com.Phone: +43 681 201 1509Live Chat: Available on our website.