FAQ’s
Maurm - Frequently Asked Questions
General Questions
Are my credit card details safe and secure when I shop at Maurm?
Yes, shopping with Maurm is 100% safe and secure! We use SSL encryption and trusted payment gateways to protect your personal and payment information. Please review our Privacy Policy for more details.
How do I reach customer care?
You can reach Maurm’s customer care by emailing admin@maurm.com or using the live chat feature on our website for immediate assistance.
Does Maurm offer any guarantee for the purchases I make?
Yes, we offer a limited warranty on all products. If your item has any manufacturing defects, we’ll assist with returns or exchanges.
Is ordering online with Maurm secure for me?
Yes, we use the latest SSL encryption to ensure your personal and payment details are completely secure when shopping online.
How do I view what’s in my shopping cart?
You can view the contents of your shopping cart by clicking on the cart icon, then click on the remove button next to the item you want to remove.
How do I sign into my account and/or edit the information in my account?
Click on the Sign In button at the top-right of the page. Once logged in, you can update your personal details under the My Account section.
Do I have to pay for duties and taxes?
Duties and taxes are typically included in the price for certain countries. Please check the checkout page for any additional charges based on your location.
I put in my credit card information and I got the message 'problem during credit card validation.' What do I do?
If you see this message, please verify that your card details are correct. You may want to try using another card or contact your bank for assistance.
Can I place an order over the phone?
Currently, we only accept orders through our online store. Please visit our website to place an order.
When does my credit card get charged?
Your credit card will be charged immediately after your order is confirmed at checkout.
Does my billing address have to match the address on file with my credit card?
Yes, for security and fraud prevention, the billing address must match the address on file with your credit card.
How will the charge show up on my credit card?
The charge will show up as “Maurm Boxing Gloves” on your credit card statement.
Do I get reward points for shopping with Maurm?
Currently, we do not offer reward points. However, stay tuned for future promotions and loyalty programs!
Shipping
Do I get free shipping on my orders?
Yes, Maurm offers free shipping on select orders. Details are available during the checkout process.
What is Maurm international shipping policy?
We offer international shipping to most countries. Shipping costs and delivery times will be calculated at checkout.
What shipping methods do you offer to Europe?
For European orders, we offer standard shipping and express shipping options at checkout.
What shipping methods do you offer to USA, Canada, and Mexico?
We offer standard shipping and expedited shipping to the USA, Canada, and Mexico. Shipping fees will be calculated at checkout.
How fast can you deliver my order?
Orders are typically processed within 1-2 business days. Delivery time varies by location, ranging from 3-7 business days for domestic orders and longer for international shipping.
How much will it cost me to ship my product?
Shipping costs are based on your location and the shipping method selected. The total shipping cost will be displayed during checkout.
Returns & Refunds
What is Maurm's return policy?
We accept returns on most products within 30 days of purchase. Items must be in new, unused condition with original packaging. Please refer to our Return Policy for full details.
What is Maurm's refund policy?
Refunds are processed once we receive and inspect your returned items. The amount will be credited back to your original payment method.
Under what conditions am I eligible to claim warranty?
Warranty claims are eligible for manufacturing defects. If your product has any issues, please contact customer support for assistance.
If my item breaks, where will I have to send it?
Please contact our customer service team for return instructions. We’ll guide you through the process and provide a return shipping address if needed.
How do I select a shipping method?
You can select a shipping method during checkout based on the delivery options available in your location.
Is there special shipping for large items?
Yes, large items may require special handling or shipping methods. Additional fees may apply, and these will be shown during checkout.
How do I return or exchange a product?
Please visit our Returns & Exchanges page for instructions on how to return or exchange your product.
What should I do if I receive a defective product?
If you receive a defective product, please contact customer support immediately. We’ll assist you with a return or exchange.
Does Maurm reimburse the return shipping costs if I send an order back?
Return shipping costs are generally covered by the customer, unless the item is defective or damaged. Please check our Return Policy for details.
Order Issues
How do I place my order?
Simply browse our website, add products to your cart, and proceed to checkout to complete your purchase.
When and how will I know that you have received my order?
You’ll receive an order confirmation email once we’ve successfully received your order.
My order includes an item that is out of stock. What happens then?
If an item is out of stock, we’ll notify you by email and provide options for either a full refund or to backorder the item.
Can I change my order once I have placed it?
Once your order is placed, it cannot be modified. Please contact customer service if there are urgent changes.
What should I do if I'm having trouble placing an order?
If you experience issues placing an order, please contact our customer support team for assistance.
What should I do if I cannot complete the checkout process?
Please check your payment details and shipping address for accuracy. If the issue persists, contact our customer service team.
How do I pay for my order?
We accept payments via credit card, debit card, and PayPal. Simply choose your preferred method at checkout.
Why was my order cancelled?
Orders may be canceled for reasons such as payment issues, stock unavailability, or shipping restrictions. You’ll be notified via email if this occurs.